Telephone Operators

Personality

Job Aptitudes

Who's Hiring

Does this career fit your work personality?

Begin The Career Assessment Test

Get Your FIT Score for this career.

FIT Score

Discover your work personality strengths.

This is a Premium Feature X Find your

Best Fitting Careers
Work Personality Strengths
Work Style Preferences
and more

Begin Career Test

Job Outlook:

None

Education: High school diploma or equivalent Details

Education Details

98%

High School Diploma - or the equivalent (for example, GED)

Associate's Degree (or other 2-year degree)

Salary

High: $64,390.00

Average: $41,590.00

Hourly

Average: $19.99

Summary of What they do:

Provide information by accessing alphabetical, geographical, or other directories. Assist customers with special billing requests, such as charges to a third party and credits or refunds for incorrectly dialed numbers or bad connections. May handle emergency calls and assist children or people with physical disabilities to make telephone calls.

Responsibilities

Search files, databases or reference materials to obtain needed information.

Answer telephones to direct calls or provide information.

Assist individuals with paperwork.

Assist disabled or incapacitated individuals.

Operate communications equipment or systems.

Discuss account status or activity with customers or patrons.

Sort mail.

Proofread documents, records, or other files to ensure accuracy.

Promote products, services, or programs.

Enter information into databases or software programs.

Maintain call records.

Tasks On The Job

Interrupt busy lines if an emergency warrants.
Keep records of calls placed and received, and of related toll charges.
Listen to customer requests, referring to alphabetical or geographical directories to answer questions and provide telephone information.
Monitor automated systems for placing collect calls and intervene for a callers needing assistance.
Observe signal lights on switchboards, and dial or press buttons to make connections.
Offer special assistance to persons such as those who are unable to dial or who are in emergency situations.
Operate paging systems or other systems of bells or buzzers to notify recipients of incoming calls.
Operate telephone switchboards and systems to advance and complete connections, including those for local, long distance, pay telephone, mobile, person-to-person, and emergency calls.
Perform clerical duties such as typing, proofreading, and sorting mail.
Promote company products, services, and savings plans when appropriate.
Provide assistance for customers with special billing requests.
Provide relay service for users who are deaf or hard of hearing.
Suggest and check alternate spellings, locations, or listing formats to customers lacking details or complete information.
Update directory information.

PERSONALITY

KEY:

Strength

Caution

Warning

Your Assessment Results		CAREER CHARACTERISTICS Importance


? ? ? ? Begin Career Assessment	89%	Dependability - Job requires being reliable, responsible, and dependable, and fulfilling obligations.
? ? ? ? Begin Career Assessment	88%	Attention to Detail - Job requires being careful about detail and thorough in completing work tasks.
? ? ? ? Begin Career Assessment	88%	Integrity - Job requires being honest and ethical.
? ? ? ? Begin Career Assessment	88%	Stress Tolerance - Job requires accepting criticism and dealing calmly and effectively with high-stress situations.
? ? ? ? Begin Career Assessment	86%	Self-Control - Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
? ? ? ? Begin Career Assessment	86%	Cooperation - Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
? ? ? ? Begin Career Assessment	81%	Adaptability/Flexibility - Job requires being open to change (positive or negative) and to considerable variety in the workplace.
? ? ? ? Begin Career Assessment	80%	Concern for Others - Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
? ? ? ? Begin Career Assessment	78%	Independence - Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.
? ? ? ? Begin Career Assessment	77%	Social Orientation - Job requires preferring to work with others rather than alone, and being personally connected with others on the job.
? ? ? ? Begin Career Assessment	77%	Persistence - Job requires persistence in the face of obstacles.
? ? ? ? Begin Career Assessment	74%	Initiative - Job requires a willingness to take on responsibilities and challenges.
? ? ? ? Begin Career Assessment	69%	Achievement/Effort - Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.
? ? ? ? Begin Career Assessment	68%	Leadership - Job requires a willingness to lead, take charge, and offer opinions and direction.
? ? ? ? Begin Career Assessment	56%	Analytical Thinking - Job requires analyzing information and using logic to address work-related issues and problems.
? ? ? ? Begin Career Assessment	52%	Innovation - Job requires creativity and alternative thinking to develop new ideas for and answers to work-related problems.

Your Assessment Results		IMPORTANT STRENGTHS Importance


? ? ? ? Begin Career Assessment		87%	Conventional - Work involves following procedures and regulations to organize information or data, typically in a business setting. Conventional occupations are often associated with office work, accounting, mathematics/statistics, information technology, finance, or human resources.
? ? ? ? Begin Career Assessment		59%	Social - Work involves helping, teaching, advising, assisting, or providing service to others. Social occupations are often associated with social, health care, personal service, teaching/education, or religious activities.

Your Assessment Results		WORK VALUES Importance


? ? ? ? Begin Career Assessment		72%	Relationships - Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.

APTITUDES

KEY:

Strength

Caution

Warning

Your Assessment Results		ABILITIES \| SKILLS Importance


? ? ? ? Begin Career Assessment	78%	Oral Expression - The ability to communicate information and ideas in speaking so others will understand.
? ? ? ? Begin Career Assessment	75%	Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
? ? ? ? Begin Career Assessment	75%	Speech Recognition - The ability to identify and understand the speech of another person.
? ? ? ? Begin Career Assessment	75%	Speech Clarity - The ability to speak clearly so others can understand you.
? ? ? ? Begin Career Assessment	52%	Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Your Assessment Results		TASKS \| ACTIVITIES Importance


? ? ? ? Begin Career Assessment	87%	Getting Information - Observing, receiving, and otherwise obtaining information from all relevant sources.
? ? ? ? Begin Career Assessment	85%	Working with Computers - Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
? ? ? ? Begin Career Assessment	78%	Performing for or Working Directly with the Public - Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
? ? ? ? Begin Career Assessment	77%	Processing Information - Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
? ? ? ? Begin Career Assessment	76%	Documenting/Recording Information - Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
? ? ? ? Begin Career Assessment	73%	Communicating with Supervisors, Peers, or Subordinates - Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
? ? ? ? Begin Career Assessment	72%	Updating and Using Relevant Knowledge - Keeping up-to-date technically and applying new knowledge to your job.
? ? ? ? Begin Career Assessment	64%	Interpreting the Meaning of Information for Others - Translating or explaining what information means and how it can be used.
? ? ? ? Begin Career Assessment	62%	Establishing and Maintaining Interpersonal Relationships - Developing constructive and cooperative working relationships with others, and maintaining them over time.
? ? ? ? Begin Career Assessment	58%	Communicating with People Outside the Organization - Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
? ? ? ? Begin Career Assessment	57%	Training and Teaching Others - Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
? ? ? ? Begin Career Assessment	57%	Identifying Objects, Actions, and Events - Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
? ? ? ? Begin Career Assessment	56%	Judging the Qualities of Objects, Services, or People - Assessing the value, importance, or quality of things or people.
? ? ? ? Begin Career Assessment	55%	Assisting and Caring for Others - Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
? ? ? ? Begin Career Assessment	52%	Evaluating Information to Determine Compliance with Standards - Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
? ? ? ? Begin Career Assessment	52%	Organizing, Planning, and Prioritizing Work - Developing specific goals and plans to prioritize, organize, and accomplish your work.

Your Assessment Results		CONTEXT \| ATTRIBUTES Importance


? ? ? ? Begin Career Assessment	100%	Telephone Conversations - How often do you have telephone conversations in this job?
? ? ? ? Begin Career Assessment	100%	Contact With Others - How much does this job require the worker to be in contact with others (face-to-face, by telephone, or otherwise) in order to perform it?
? ? ? ? Begin Career Assessment	92%	Deal With External Customers or the Public in General - How important is it to deal with external customers (as in retail sales) or the public in general (as in police work) in this job?
? ? ? ? Begin Career Assessment	92%	Work With or Contribute to a Work Group or Team - How important is it to work with or contribute to a work group or team in this job?
? ? ? ? Begin Career Assessment	90%	Face-to-Face Discussions with Individuals and Within Teams - How frequently does your job require face-to-face discussions with individuals and within teams?
? ? ? ? Begin Career Assessment	87%	E-Mail - How frequently does your job require you to use E-mail?
? ? ? ? Begin Career Assessment	82%	Indoors, Environmentally Controlled - How often does this job require working indoors in an environmentally controlled environment (like a warehouse with air conditioning)?
? ? ? ? Begin Career Assessment	80%	Frequency of Decision Making - How often is the worker required to make decisions that affect other people, the financial resources, and/or the image and reputation of the organization?
? ? ? ? Begin Career Assessment	79%	Importance of Being Exact or Accurate - How important is being very exact or highly accurate in performing this job?
? ? ? ? Begin Career Assessment	78%	Spend Time Making Repetitive Motions - How much does this job require making repetitive motions?
? ? ? ? Begin Career Assessment	73%	Coordinate or Lead Others in Accomplishing Work Activities - How important is it to coordinate or lead others (not as a supervisor or team leader) in accomplishing work activities in this job?
? ? ? ? Begin Career Assessment	73%	Dealing With Unpleasant, Angry, or Discourteous People - How frequently does the worker have to deal with unpleasant, angry, or discourteous individuals as part of the job requirements?
? ? ? ? Begin Career Assessment	72%	Importance of Repeating Same Tasks - How important are continuous, repetitive, physical activities (like key entry) or mental activities (like checking entries in a ledger) to performing this job?
? ? ? ? Begin Career Assessment	71%	Spend Time Sitting - How much does this job require sitting?
? ? ? ? Begin Career Assessment	69%	Impact of Decisions on Co-workers or Company Results - What results do your decisions usually have on other people or the image or reputation or financial resources of your employer?
? ? ? ? Begin Career Assessment	68%	Freedom to Make Decisions - How much decision making freedom, without supervision, does the job offer?
? ? ? ? Begin Career Assessment	67%	Time Pressure - How often does this job require the worker to meet strict deadlines?
? ? ? ? Begin Career Assessment	67%	Determine Tasks, Priorities and Goals - How much freedom does the worker have in determining the tasks, priorities, or goals of the job?
? ? ? ? Begin Career Assessment	63%	Exposed to Sounds, Noise Levels that are Distracting or Uncomfortable - How often does this job require working exposed to sounds and noise levels that are distracting or uncomfortable?
? ? ? ? Begin Career Assessment	62%	Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls - How much does this job require using your hands to handle, control, or feel objects, tools or controls?
? ? ? ? Begin Career Assessment	57%	Health and Safety of Other Workers - How much responsibility is there for the health and safety of others in this job?
? ? ? ? Begin Career Assessment	54%	Conflict Situations - How frequently are there conflict situations the employee has to face in this job?
? ? ? ? Begin Career Assessment	53%	Work Outcomes and Results of Other Workers - How responsible is the worker for work outcomes and results of other workers?