Education:
84%
High School Diploma - or the equivalent (for example, GED)
16%
Less than a High School Diploma
Telephone Operators
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Job Outlook:
None
Education:
High school diploma or equivalent
Salary
High:
$64,390.00
Average:
$41,590.00
Hourly
Average:
$19.99
What they do:
Provide information by accessing alphabetical, geographical, or other directories. Assist customers with special billing requests, such as charges to a third party and credits or refunds for incorrectly dialed numbers or bad connections. May handle emergency calls and assist children or people with physical disabilities to make telephone calls.
On the job, you would:
- Listen to customer requests, referring to alphabetical or geographical directories to answer questions and provide telephone information.
- Suggest and check alternate spellings, locations, or listing formats to customers lacking details or complete information.
- Offer special assistance to persons such as those who are unable to dial or who are in emergency situations.
Personality
| A3 | Your Strengths | Importance |
Characteristics of this Career |
|---|---|---|---|
|
|
98% | Stress Tolerance - Job requires accepting criticism and dealing calmly and effectively with high-stress situations. | |
|
|
96% | Integrity - Job requires being honest and ethical. | |
|
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95% | Dependability - Job requires being reliable, responsible, and dependable, and fulfilling obligations. | |
|
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92% | Adaptability/Flexibility - Job requires being open to change (positive or negative) and to considerable variety in the workplace. | |
|
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92% | Self-Control - Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations. | |
|
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89% | Attention to Detail - Job requires being careful about detail and thorough in completing work tasks. | |
|
|
89% | Cooperation - Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude. | |
|
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83% | Independence - Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done. | |
|
|
77% | Achievement/Effort - Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks. | |
|
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75% | Concern for Others - Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job. | |
|
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74% | Persistence - Job requires persistence in the face of obstacles. | |
|
|
67% | Initiative - Job requires a willingness to take on responsibilities and challenges. |
| A3 | Your Strengths | Importance |
Strengths |
|---|---|---|---|
|
|
95% | Conventional - Work involves following procedures and regulations to organize information or data, typically in a business setting. Conventional occupations are often associated with office work, accounting, mathematics/statistics, information technology, finance, or human resources. |
| A3 | Your Strengths | Importance |
Values of the Work Environment |
|---|---|---|---|
|
|
72% | Relationships - Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service. |
Aptitude
| A3 | Your Strengths | Importance |
Abilities | Cognitive, Physical, Personality |
|---|---|---|---|
|
|
88% | Oral Expression - The ability to communicate information and ideas in speaking so others will understand. | |
|
|
81% | Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences. | |
|
|
78% | Speech Clarity - The ability to speak clearly so others can understand you. | |
|
|
72% | Speech Recognition - The ability to identify and understand the speech of another person. |
Job Details
Responsibilities
Search files, databases or reference materials to obtain needed information.
Answer telephones to direct calls or provide information.
Assist individuals with paperwork.
Assist disabled or incapacitated individuals.
Operate communications equipment or systems.
Operate communications equipment or systems.
Answer telephones to direct calls or provide information.
Discuss account status or activity with customers or patrons.
Calculate costs of goods or services.
Operate communications equipment or systems.
Sort mail.
Proofread documents, records, or other files to ensure accuracy.
Search files, databases or reference materials to obtain needed information.
Operate communications equipment or systems.
Assist disabled or incapacitated individuals.
Promote products, services, or programs.
Operate communications equipment or systems.
Enter information into databases or software programs.
Maintain call records.
| A3 | Your Strengths | Importance |
Attributes & Percentage of Time Spent |
|---|---|---|---|
|
|
100% | Telephone - How often do you have telephone conversations in this job? | |
|
|
100% | Spend Time Sitting - How much does this job require sitting? | |
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99% | Deal With Unpleasant or Angry People - How frequently does the worker have to deal with unpleasant, angry, or discourteous individuals as part of the job requirements? | |
|
|
98% | Contact With Others - How much does this job require the worker to be in contact with others (face-to-face, by telephone, or otherwise) in order to perform it? | |
|
|
97% | Importance of Repeating Same Tasks - How important is repeating the same physical activities (e.g., key entry) or mental activities (e.g., checking entries in a ledger) over and over, without stopping, to performing this job? | |
|
|
95% | Deal With External Customers - How important is it to work with external customers or the public in this job? | |
|
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95% | Frequency of Decision Making - How frequently is the worker required to make decisions that affect other people, the financial resources, and/or the image and reputation of the organization? | |
|
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93% | Importance of Being Exact or Accurate - How important is being very exact or highly accurate in performing this job? | |
|
|
87% | Indoors, Environmentally Controlled - How often does this job require working indoors in environmentally controlled conditions? | |
|
|
85% | Impact of Decisions on Co-workers or Company Results - What results do your decisions usually have on other people or the image or reputation or financial resources of your employer? | |
|
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84% | Spend Time Making Repetitive Motions - How much does this job require making repetitive motions? | |
|
|
78% | Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls - How much does this job require using your hands to handle, control, or feel objects, tools or controls? | |
|
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74% | Level of Competition - To what extent does this job require the worker to compete or to be aware of competitive pressures? | |
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68% | Physical Proximity - To what extent does this job require the worker to perform job tasks in close physical proximity to other people? | |
|
|
67% | Work With Work Group or Team - How important is it to work with others in a group or team in this job? | |
|
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66% | Degree of Automation - How automated is the job? |
| A3 | Your Strengths | Importance |
Tasks & Values |
|---|---|---|---|
|
|
86% | Working with Computers - Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information. | |
|
|
82% | Communicating with Supervisors, Peers, or Subordinates - Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. | |
|
|
75% | Resolving Conflicts and Negotiating with Others - Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. | |
|
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70% | Getting Information - Observing, receiving, and otherwise obtaining information from all relevant sources. | |
|
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69% | Updating and Using Relevant Knowledge - Keeping up-to-date technically and applying new knowledge to your job. | |
|
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69% | Establishing and Maintaining Interpersonal Relationships - Developing constructive and cooperative working relationships with others, and maintaining them over time. | |
|
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65% | Documenting/Recording Information - Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form. |