Telemarketers

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Job Outlook:
None
Education: None
Salary
High: $46,100.00
Average: $33,600.00
Hourly
Average: $16.15

What they do:

Solicit donations or orders for goods or services over the telephone.

On the job, you would:

  • Contact businesses or private individuals by telephone to solicit sales for goods or services, or to request donations for charitable causes.
  • Obtain customer information such as name, address, and payment method, and enter orders into computers.
  • Explain products or services and prices, and answer questions from customers.

Personality

A3 Your Strengths Importance

Characteristics of this Career

81% Persistence  -  Job requires persistence in the face of obstacles.
77% Integrity  -  Job requires being honest and ethical.
76% Initiative  -  Job requires a willingness to take on responsibilities and challenges.
75% Adaptability/Flexibility  -  Job requires being open to change (positive or negative) and to considerable variety in the workplace.
75% Stress Tolerance  -  Job requires accepting criticism and dealing calmly and effectively with high-stress situations.
74% Dependability  -  Job requires being reliable, responsible, and dependable, and fulfilling obligations.
73% Self-Control  -  Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
72% Achievement/Effort  -  Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.
72% Cooperation  -  Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
69% Attention to Detail  -  Job requires being careful about detail and thorough in completing work tasks.
66% Innovation  -  Job requires creativity and alternative thinking to develop new ideas for and answers to work-related problems.
A3 Your Strengths Importance

Strengths

100% Enterprising  -  Work involves managing, negotiating, marketing, or selling, typically in a business setting, or leading or advising people in political and legal situations. Enterprising occupations are often associated with business initiatives, sales, marketing/advertising, finance, management/administration, professional advising, public speaking, politics, or law.
78% Conventional  -  Work involves following procedures and regulations to organize information or data, typically in a business setting. Conventional occupations are often associated with office work, accounting, mathematics/statistics, information technology, finance, or human resources.

Aptitude

A3 Your Strengths Importance

Abilities | Cognitive, Physical, Personality

75% Oral Comprehension  -  The ability to listen to and understand information and ideas presented through spoken words and sentences.
75% Oral Expression  -  The ability to communicate information and ideas in speaking so others will understand.
69% Speech Clarity  -  The ability to speak clearly so others can understand you.
66% Speech Recognition  -  The ability to identify and understand the speech of another person.

Job Details

Responsibilities
Deliver promotional presentations to current or prospective customers.
Contact current or potential customers to promote products or services.
Explain technical product or service information to customers.
Answer customer questions about goods or services.
Maintain records of customer accounts.
Maintain records of customer accounts.
Develop content for sales presentations or other materials.
Identify potential customers.
Answer telephones to direct calls or provide information.
Contact current or potential customers to promote products or services.
Maintain records of customer accounts.
Schedule appointments with prospective customers.
Monitor market conditions or trends.
A3 Your Strengths Importance

Attributes & Percentage of Time Spent

98% Telephone  -  How often do you have telephone conversations in this job?
97% Contact With Others  -  How much does this job require the worker to be in contact with others (face-to-face, by telephone, or otherwise) in order to perform it?
96% Spend Time Sitting  -  How much does this job require sitting?
90% Importance of Being Exact or Accurate  -  How important is being very exact or highly accurate in performing this job?
88% Indoors, Environmentally Controlled  -  How often does this job require working indoors in environmentally controlled conditions?
86% Deal With External Customers  -  How important is it to work with external customers or the public in this job?
79% Importance of Repeating Same Tasks  -  How important is repeating the same physical activities (e.g., key entry) or mental activities (e.g., checking entries in a ledger) over and over, without stopping, to performing this job?
79% Deal With Unpleasant or Angry People  -  How frequently does the worker have to deal with unpleasant, angry, or discourteous individuals as part of the job requirements?
74% Level of Competition  -  To what extent does this job require the worker to compete or to be aware of competitive pressures?
72% Sounds, Noise Levels Are Distracting or Uncomfortable  -  How often does this job require working exposed to sounds and noise levels that are distracting or uncomfortable?
71% Electronic Mail  -  How often do you use electronic mail in this job?
69% Time Pressure  -  How often does this job require the worker to meet strict deadlines?
66% Face-to-Face Discussions  -  How often do you have to have face-to-face discussions with individuals or teams in this job?
A3 Your Strengths Importance

Tasks & Values

96% Selling or Influencing Others  -  Convincing others to buy merchandise/goods or to otherwise change their minds or actions.
87% Communicating with People Outside the Organization  -  Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
84% Getting Information  -  Observing, receiving, and otherwise obtaining information from all relevant sources.
80% Communicating with Supervisors, Peers, or Subordinates  -  Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
79% Updating and Using Relevant Knowledge  -  Keeping up-to-date technically and applying new knowledge to your job.
77% Processing Information  -  Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
75% Making Decisions and Solving Problems  -  Analyzing information and evaluating results to choose the best solution and solve problems.
75% Identifying Objects, Actions, and Events  -  Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
74% Establishing and Maintaining Interpersonal Relationships  -  Developing constructive and cooperative working relationships with others, and maintaining them over time.
70% Analyzing Data or Information  -  Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.
69% Resolving Conflicts and Negotiating with Others  -  Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
68% Assisting and Caring for Others  -  Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
67% Developing Objectives and Strategies  -  Establishing long-range objectives and specifying the strategies and actions to achieve them.
66% Organizing, Planning, and Prioritizing Work  -  Developing specific goals and plans to prioritize, organize, and accomplish your work.
65% Working with Computers  -  Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.

Getting Started

Education:
39%
High School Diploma - or the equivalent (for example, GED)
37%
Some College Courses

Information provided by CareerFitter, LLC and other sources.

Sections of this page includes information from the O*NET 27.3 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA). Used under the CC BY 4.0 license.

CareerFitter, LLC has modified all or some of this information. USDOL/ETA has not approved, endorsed, or tested these modifications.