Education:
45%
Bachelor's Degree
23%
High School Diploma - or the equivalent (for example, GED)
First-Line Supervisors of Office & Administrative Support Workers
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Job Outlook:
None
Education:
High school diploma or equivalent
Salary
High:
$97,490.00
Average:
$65,510.00
Hourly
Average:
$31.49
What they do:
Directly supervise and coordinate the activities of clerical and administrative support workers.
On the job, you would:
- Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
- Resolve customer complaints or answer customers' questions regarding policies and procedures.
- Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
Personality
| A3 | Your Strengths | Importance |
Characteristics of this Career |
|---|---|---|---|
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87% | Integrity - Job requires being honest and ethical. | |
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85% | Dependability - Job requires being reliable, responsible, and dependable, and fulfilling obligations. | |
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84% | Leadership - Job requires a willingness to lead, take charge, and offer opinions and direction. | |
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84% | Self-Control - Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations. | |
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83% | Attention to Detail - Job requires being careful about detail and thorough in completing work tasks. | |
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83% | Stress Tolerance - Job requires accepting criticism and dealing calmly and effectively with high-stress situations. | |
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83% | Concern for Others - Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job. | |
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80% | Achievement/Effort - Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks. | |
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79% | Cooperation - Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude. | |
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78% | Adaptability/Flexibility - Job requires being open to change (positive or negative) and to considerable variety in the workplace. | |
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76% | Social Orientation - Job requires preferring to work with others rather than alone, and being personally connected with others on the job. | |
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76% | Analytical Thinking - Job requires analyzing information and using logic to address work-related issues and problems. | |
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75% | Independence - Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done. | |
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75% | Initiative - Job requires a willingness to take on responsibilities and challenges. | |
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73% | Persistence - Job requires persistence in the face of obstacles. | |
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66% | Innovation - Job requires creativity and alternative thinking to develop new ideas for and answers to work-related problems. |
| A3 | Your Strengths | Importance |
Strengths |
|---|---|---|---|
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95% | Enterprising - Work involves managing, negotiating, marketing, or selling, typically in a business setting, or leading or advising people in political and legal situations. Enterprising occupations are often associated with business initiatives, sales, marketing/advertising, finance, management/administration, professional advising, public speaking, politics, or law. | |
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78% | Conventional - Work involves following procedures and regulations to organize information or data, typically in a business setting. Conventional occupations are often associated with office work, accounting, mathematics/statistics, information technology, finance, or human resources. | |
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56% | Social - Work involves helping, teaching, advising, assisting, or providing service to others. Social occupations are often associated with social, health care, personal service, teaching/education, or religious activities. |
| A3 | Your Strengths | Importance |
Values of the Work Environment |
|---|---|---|---|
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78% | Support - Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical. | |
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72% | Relationships - Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service. | |
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72% | Independence - Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy. | |
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64% | Working Conditions - Occupations that satisfy this work value offer job security and good working conditions. Corresponding needs are Activity, Compensation, Independence, Security, Variety and Working Conditions. | |
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56% | Achievement - Occupations that satisfy this work value are results oriented and allow employees to use their strongest abilities, giving them a feeling of accomplishment. Corresponding needs are Ability Utilization and Achievement. | |
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56% | Recognition - Occupations that satisfy this work value offer advancement, potential for leadership, and are often considered prestigious. Corresponding needs are Advancement, Authority, Recognition and Social Status. |
Aptitude
| A3 | Your Strengths | Importance |
Abilities | Cognitive, Physical, Personality |
|---|---|---|---|
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78% | Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences. | |
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75% | Written Comprehension - The ability to read and understand information and ideas presented in writing. | |
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75% | Oral Expression - The ability to communicate information and ideas in speaking so others will understand. | |
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72% | Speech Clarity - The ability to speak clearly so others can understand you. | |
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72% | Written Expression - The ability to communicate information and ideas in writing so others will understand. | |
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72% | Speech Recognition - The ability to identify and understand the speech of another person. | |
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69% | Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem. | |
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66% | Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense. | |
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66% | Information Ordering - The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations). | |
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63% | Near Vision - The ability to see details at close range (within a few feet of the observer). | |
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63% | Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). | |
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60% | Originality - The ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem. | |
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60% | Fluency of Ideas - The ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity). | |
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56% | Category Flexibility - The ability to generate or use different sets of rules for combining or grouping things in different ways. |
| A3 | Your Strengths | Importance |
Skills | Cognitive, Physical, Personality |
|---|---|---|---|
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57% | Speaking - Talking to others to convey information effectively. | |
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57% | Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action. | |
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55% | Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. | |
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55% | Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do. | |
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55% | Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems. | |
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54% | Management of Personnel Resources - Motivating, developing, and directing people as they work, identifying the best people for the job. | |
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54% | Writing - Communicating effectively in writing as appropriate for the needs of the audience. | |
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54% | Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making. | |
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54% | Learning Strategies - Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things. | |
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54% | Coordination - Adjusting actions in relation to others' actions. | |
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54% | Time Management - Managing one's own time and the time of others. | |
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54% | Reading Comprehension - Understanding written sentences and paragraphs in work-related documents. | |
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52% | Negotiation - Bringing others together and trying to reconcile differences. | |
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52% | Instructing - Teaching others how to do something. |
Job Details
Responsibilities
Explain regulations, policies, or procedures.
Respond to customer problems or complaints.
Supervise clerical or administrative personnel.
Train personnel.
Develop organizational policies or programs.
Supervise clerical or administrative personnel.
Train personnel.
Supervise clerical or administrative personnel.
Examine documents to verify adherence to requirements.
Administer personnel recruitment or hiring activities.
Explain regulations, policies, or procedures.
Prepare employee work schedules.
Maintain inventory records.
Record personnel information.
Calculate financial data.
Compile data or documentation.
Prepare research or technical reports.
Coordinate operational activities.
Analyze financial information.
Develop organizational policies or programs.
Provide information to coworkers.
Confer with coworkers to coordinate work activities.
Perform administrative or clerical tasks.
Develop organizational policies or programs.
Prepare employee work schedules.
Monitor inventories of products or materials.
Confer with coworkers to coordinate work activities.
Coordinate operational activities.
Report maintenance or equipment problems to appropriate personnel.
Maintain current knowledge related to work activities.
Coordinate operational activities.
Plan facility layouts or designs.
| A3 | Your Strengths | Importance |
Attributes & Percentage of Time Spent |
|---|---|---|---|
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98% | Telephone - How often do you have telephone conversations in this job? | |
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98% | Face-to-Face Discussions - How often do you have to have face-to-face discussions with individuals or teams in this job? | |
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93% | Contact With Others - How much does this job require the worker to be in contact with others (face-to-face, by telephone, or otherwise) in order to perform it? | |
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89% | Electronic Mail - How often do you use electronic mail in this job? | |
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88% | Work With Work Group or Team - How important is it to work with others in a group or team in this job? | |
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85% | Structured versus Unstructured Work - To what extent is this job structured for the worker, rather than allowing the worker to determine tasks, priorities, and goals? | |
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84% | Responsibility for Outcomes and Results - How responsible is the worker for work outcomes and results of other workers? | |
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83% | Spend Time Sitting - How much does this job require sitting? | |
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81% | Importance of Being Exact or Accurate - How important is being very exact or highly accurate in performing this job? | |
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77% | Coordinate or Lead Others - How important is it to coordinate or lead others in accomplishing work activities in this job? | |
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76% | Time Pressure - How often does this job require the worker to meet strict deadlines? | |
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76% | Freedom to Make Decisions - How much decision making freedom, without supervision, does the job offer? | |
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75% | Deal With External Customers - How important is it to work with external customers or the public in this job? | |
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74% | Impact of Decisions on Co-workers or Company Results - What results do your decisions usually have on other people or the image or reputation or financial resources of your employer? | |
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74% | Frequency of Decision Making - How frequently is the worker required to make decisions that affect other people, the financial resources, and/or the image and reputation of the organization? | |
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71% | Indoors, Environmentally Controlled - How often does this job require working indoors in environmentally controlled conditions? | |
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65% | Letters and Memos - How often does the job require written letters and memos? | |
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61% | Frequency of Conflict Situations - How often are there conflict situations the employee has to face in this job? | |
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54% | Spend Time Making Repetitive Motions - How much does this job require making repetitive motions? | |
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54% | Deal With Unpleasant or Angry People - How frequently does the worker have to deal with unpleasant, angry, or discourteous individuals as part of the job requirements? | |
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52% | Importance of Repeating Same Tasks - How important is repeating the same physical activities (e.g., key entry) or mental activities (e.g., checking entries in a ledger) over and over, without stopping, to performing this job? | |
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70% | Duration of Typical Work Week - Number of hours typically worked in one week. |
| A3 | Your Strengths | Importance |
Tasks & Values |
|---|---|---|---|
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87% | Working with Computers - Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information. | |
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82% | Getting Information - Observing, receiving, and otherwise obtaining information from all relevant sources. | |
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80% | Making Decisions and Solving Problems - Analyzing information and evaluating results to choose the best solution and solve problems. | |
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80% | Communicating with Supervisors, Peers, or Subordinates - Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. | |
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80% | Processing Information - Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data. | |
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75% | Analyzing Data or Information - Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts. | |
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75% | Documenting/Recording Information - Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form. | |
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74% | Coaching and Developing Others - Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. | |
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74% | Evaluating Information to Determine Compliance with Standards - Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards. | |
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74% | Identifying Objects, Actions, and Events - Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events. | |
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72% | Resolving Conflicts and Negotiating with Others - Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. | |
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69% | Staffing Organizational Units - Recruiting, interviewing, selecting, hiring, and promoting employees in an organization. | |
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69% | Monitoring Processes, Materials, or Surroundings - Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems. | |
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68% | Guiding, Directing, and Motivating Subordinates - Providing guidance and direction to subordinates, including setting performance standards and monitoring performance. | |
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68% | Organizing, Planning, and Prioritizing Work - Developing specific goals and plans to prioritize, organize, and accomplish your work. | |
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68% | Establishing and Maintaining Interpersonal Relationships - Developing constructive and cooperative working relationships with others, and maintaining them over time. | |
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67% | Monitoring and Controlling Resources - Monitoring and controlling resources and overseeing the spending of money. | |
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67% | Judging the Qualities of Objects, Services, or People - Assessing the value, importance, or quality of things or people. | |
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67% | Developing and Building Teams - Encouraging and building mutual trust, respect, and cooperation among team members. | |
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66% | Updating and Using Relevant Knowledge - Keeping up-to-date technically and applying new knowledge to your job. | |
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66% | Training and Teaching Others - Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others. | |
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65% | Coordinating the Work and Activities of Others - Getting members of a group to work together to accomplish tasks. | |
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65% | Communicating with People Outside the Organization - Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail. | |
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64% | Thinking Creatively - Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions. | |
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63% | Developing Objectives and Strategies - Establishing long-range objectives and specifying the strategies and actions to achieve them. | |
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62% | Performing Administrative Activities - Performing day-to-day administrative tasks such as maintaining information files and processing paperwork. | |
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62% | Providing Consultation and Advice to Others - Providing guidance and expert advice to management or other groups on technical, systems-, or process-related topics. | |
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61% | Interpreting the Meaning of Information for Others - Translating or explaining what information means and how it can be used. | |
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59% | Scheduling Work and Activities - Scheduling events, programs, and activities, as well as the work of others. | |
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55% | Assisting and Caring for Others - Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients. | |
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51% | Performing for or Working Directly with the Public - Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests. |