First-Line Supervisors of Personal Service Workers

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Job Outlook:
None
Education: High school diploma or equivalent
Salary
High: $69,690.00
Average: $47,330.00
Hourly
Average: $22.75

What they do:

Supervise and coordinate activities of personal service workers.

On the job, you would:

  • Assign work schedules, following work requirements, to ensure quality and timely delivery of service.
  • Observe and evaluate workers' appearance and performance to ensure quality service and compliance with specifications.
  • Train workers in proper operational procedures and functions and explain company policies.

Personality

A3 Your Strengths Importance

Characteristics of this Career

94% Dependability  -  Job requires being reliable, responsible, and dependable, and fulfilling obligations.
93% Attention to Detail  -  Job requires being careful about detail and thorough in completing work tasks.
92% Concern for Others  -  Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
91% Integrity  -  Job requires being honest and ethical.
90% Self-Control  -  Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
89% Cooperation  -  Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
86% Independence  -  Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.
84% Social Orientation  -  Job requires preferring to work with others rather than alone, and being personally connected with others on the job.
84% Stress Tolerance  -  Job requires accepting criticism and dealing calmly and effectively with high-stress situations.
82% Adaptability/Flexibility  -  Job requires being open to change (positive or negative) and to considerable variety in the workplace.
81% Leadership  -  Job requires a willingness to lead, take charge, and offer opinions and direction.
80% Initiative  -  Job requires a willingness to take on responsibilities and challenges.
79% Innovation  -  Job requires creativity and alternative thinking to develop new ideas for and answers to work-related problems.
77% Analytical Thinking  -  Job requires analyzing information and using logic to address work-related issues and problems.
75% Achievement/Effort  -  Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.
69% Persistence  -  Job requires persistence in the face of obstacles.
A3 Your Strengths Importance

Strengths

100% Enterprising  -  Work involves managing, negotiating, marketing, or selling, typically in a business setting, or leading or advising people in political and legal situations. Enterprising occupations are often associated with business initiatives, sales, marketing/advertising, finance, management/administration, professional advising, public speaking, politics, or law.
67% Conventional  -  Work involves following procedures and regulations to organize information or data, typically in a business setting. Conventional occupations are often associated with office work, accounting, mathematics/statistics, information technology, finance, or human resources.
61% Social  -  Work involves helping, teaching, advising, assisting, or providing service to others. Social occupations are often associated with social, health care, personal service, teaching/education, or religious activities.
A3 Your Strengths Importance

Values of the Work Environment

78% Relationships  -  Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.
72% Support  -  Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.
72% Independence  -  Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.
56% Achievement  -  Occupations that satisfy this work value are results oriented and allow employees to use their strongest abilities, giving them a feeling of accomplishment. Corresponding needs are Ability Utilization and Achievement.
53% Working Conditions  -  Occupations that satisfy this work value offer job security and good working conditions. Corresponding needs are Activity, Compensation, Independence, Security, Variety and Working Conditions.

Aptitude

A3 Your Strengths Importance

Abilities | Cognitive, Physical, Personality

75% Oral Expression  -  The ability to communicate information and ideas in speaking so others will understand.
75% Oral Comprehension  -  The ability to listen to and understand information and ideas presented through spoken words and sentences.
72% Problem Sensitivity  -  The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem.
72% Written Comprehension  -  The ability to read and understand information and ideas presented in writing.
69% Speech Clarity  -  The ability to speak clearly so others can understand you.
66% Speech Recognition  -  The ability to identify and understand the speech of another person.
63% Deductive Reasoning  -  The ability to apply general rules to specific problems to produce answers that make sense.
60% Near Vision  -  The ability to see details at close range (within a few feet of the observer).
60% Inductive Reasoning  -  The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
60% Written Expression  -  The ability to communicate information and ideas in writing so others will understand.
56% Category Flexibility  -  The ability to generate or use different sets of rules for combining or grouping things in different ways.
56% Information Ordering  -  The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
53% Fluency of Ideas  -  The ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity).
A3 Your Strengths Importance

Skills | Cognitive, Physical, Personality

55% Time Management  -  Managing one's own time and the time of others.
54% Active Listening  -  Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
54% Speaking  -  Talking to others to convey information effectively.
54% Critical Thinking  -  Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
54% Social Perceptiveness  -  Being aware of others' reactions and understanding why they react as they do.
52% Management of Personnel Resources  -  Motivating, developing, and directing people as they work, identifying the best people for the job.

Job Details

Responsibilities
Assign duties or work schedules to employees.
Inspect facilities.
Inspect equipment to ensure proper functioning.
Explain regulations, policies, or procedures.
Train service staff.
Evaluate employee performance.
Maintain knowledge of business operations.
Explain regulations, policies, or procedures.
Resolve customer complaints or problems.
Order materials, supplies, or equipment.
Evaluate employee performance.
Perform human resources activities.
Maintain professional knowledge or certifications.
Promote products, services, or programs.
Resolve customer complaints or problems.
Prepare employee work schedules.
Supervise service workers.
Report information to managers or other personnel.
Investigate work related complaints to determine corrective actions.
A3 Your Strengths Importance

Attributes & Percentage of Time Spent

99% Contact With Others  -  How much does this job require the worker to be in contact with others (face-to-face, by telephone, or otherwise) in order to perform it?
96% Indoors, Environmentally Controlled  -  How often does this job require working indoors in environmentally controlled conditions?
93% Telephone  -  How often do you have telephone conversations in this job?
92% Work With Work Group or Team  -  How important is it to work with others in a group or team in this job?
92% Face-to-Face Discussions  -  How often do you have to have face-to-face discussions with individuals or teams in this job?
87% Physical Proximity  -  To what extent does this job require the worker to perform job tasks in close physical proximity to other people?
86% Responsibility for Outcomes and Results  -  How responsible is the worker for work outcomes and results of other workers?
85% Freedom to Make Decisions  -  How much decision making freedom, without supervision, does the job offer?
83% Coordinate or Lead Others  -  How important is it to coordinate or lead others in accomplishing work activities in this job?
83% Frequency of Decision Making  -  How frequently is the worker required to make decisions that affect other people, the financial resources, and/or the image and reputation of the organization?
82% Deal With External Customers  -  How important is it to work with external customers or the public in this job?
79% Impact of Decisions on Co-workers or Company Results  -  What results do your decisions usually have on other people or the image or reputation or financial resources of your employer?
79% Structured versus Unstructured Work  -  To what extent is this job structured for the worker, rather than allowing the worker to determine tasks, priorities, and goals?
77% Time Pressure  -  How often does this job require the worker to meet strict deadlines?
72% Importance of Being Exact or Accurate  -  How important is being very exact or highly accurate in performing this job?
70% Electronic Mail  -  How often do you use electronic mail in this job?
68% Responsible for Others' Health and Safety  -  How much responsibility is there for the health and safety of others in this job?
65% Spend Time Standing  -  How much does this job require standing?
65% Frequency of Conflict Situations  -  How often are there conflict situations the employee has to face in this job?
60% Letters and Memos  -  How often does the job require written letters and memos?
59% Importance of Repeating Same Tasks  -  How important is repeating the same physical activities (e.g., key entry) or mental activities (e.g., checking entries in a ledger) over and over, without stopping, to performing this job?
54% Deal With Unpleasant or Angry People  -  How frequently does the worker have to deal with unpleasant, angry, or discourteous individuals as part of the job requirements?
51% Level of Competition  -  To what extent does this job require the worker to compete or to be aware of competitive pressures?
52% Duration of Typical Work Week  -  Number of hours typically worked in one week.
A3 Your Strengths Importance

Tasks & Values

89% Making Decisions and Solving Problems  -  Analyzing information and evaluating results to choose the best solution and solve problems.
87% Getting Information  -  Observing, receiving, and otherwise obtaining information from all relevant sources.
87% Communicating with Supervisors, Peers, or Subordinates  -  Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
83% Establishing and Maintaining Interpersonal Relationships  -  Developing constructive and cooperative working relationships with others, and maintaining them over time.
78% Organizing, Planning, and Prioritizing Work  -  Developing specific goals and plans to prioritize, organize, and accomplish your work.
77% Identifying Objects, Actions, and Events  -  Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
75% Evaluating Information to Determine Compliance with Standards  -  Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
71% Performing Administrative Activities  -  Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.
67% Resolving Conflicts and Negotiating with Others  -  Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
67% Judging the Qualities of Objects, Services, or People  -  Assessing the value, importance, or quality of things or people.
65% Training and Teaching Others  -  Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
65% Performing for or Working Directly with the Public  -  Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
65% Thinking Creatively  -  Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions.
64% Processing Information  -  Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
64% Scheduling Work and Activities  -  Scheduling events, programs, and activities, as well as the work of others.
64% Coaching and Developing Others  -  Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
62% Working with Computers  -  Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
62% Assisting and Caring for Others  -  Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
61% Monitoring and Controlling Resources  -  Monitoring and controlling resources and overseeing the spending of money.
60% Communicating with People Outside the Organization  -  Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
57% Selling or Influencing Others  -  Convincing others to buy merchandise/goods or to otherwise change their minds or actions.
57% Documenting/Recording Information  -  Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
57% Coordinating the Work and Activities of Others  -  Getting members of a group to work together to accomplish tasks.
57% Developing and Building Teams  -  Encouraging and building mutual trust, respect, and cooperation among team members.
57% Staffing Organizational Units  -  Recruiting, interviewing, selecting, hiring, and promoting employees in an organization.
56% Monitoring Processes, Materials, or Surroundings  -  Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.
56% Updating and Using Relevant Knowledge  -  Keeping up-to-date technically and applying new knowledge to your job.
56% Guiding, Directing, and Motivating Subordinates  -  Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.
54% Inspecting Equipment, Structures, or Materials  -  Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects.

Getting Started

Education:
34%
Bachelor's Degree
22%
Post-Secondary Certificate - awarded for training completed after high school (for example, in agriculture or natural resources, computer services, personal or culinary services, engineering technologies, healthcare, construction trades, mechanic and repair technologies, or precision production)

Information provided by CareerFitter, LLC and other sources.

Sections of this page includes information from the O*NET 27.3 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA). Used under the CC BY 4.0 license.

CareerFitter, LLC has modified all or some of this information. USDOL/ETA has not approved, endorsed, or tested these modifications.