First-Line Supervisors of Personal Service Workers

Personality

Job Aptitudes

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Job Outlook:

None

Education: High school diploma or equivalent Details

Education Details

48%

Associate's Degree (or other 2-year degree)

24%

Some College Courses

15%

High School Diploma - or the equivalent (for example, GED)

Bachelor's Degree

Less than a High School Diploma

Master's Degree

Salary

High: $69,690.00

Average: $47,330.00

Hourly

Average: $22.75

Summary of What they do:

Supervise and coordinate activities of personal service workers.

Responsibilities

Assign duties or work schedules to employees.

Inspect facilities.

Inspect equipment to ensure proper functioning.

Explain regulations, policies, or procedures.

Train service staff. NEW

Evaluate employee performance.

Maintain knowledge of business operations.

Resolve customer complaints or problems.

Order materials, supplies, or equipment.

Perform human resources activities.

Maintain professional knowledge or certifications.

Promote products, services, or programs.

Prepare employee work schedules.

Supervise service workers.

Report information to managers or other personnel.

Investigate work related complaints to determine corrective actions.

Tasks On The Job

Apply customer feedback to service improvement efforts.
Arrange worker breaks to ensure services are adequately staffed throughout each shift.
Assign work schedules, following work requirements, to ensure quality and timely delivery of service.
Direct marketing, advertising, or other customer recruitment efforts.
Direct or coordinate the activities of workers, such as hotel staff or hair stylists.
Inform management about problems, such as employee disputes.
Inform workers about interests or special needs of specific groups.
Inspect work areas or operating equipment to ensure conformance to established standards in areas such as cleanliness or maintenance.
Investigate employee complaints and resolve problems following management rules and regulations.
Meet with managers or other supervisors to stay informed of changes affecting operations.
Observe and evaluate workers' appearance and performance to ensure quality service and compliance with specifications.
Participate in continuing education to stay abreast of industry trends and developments.
Recruit and hire staff members.
Requisition necessary supplies, equipment, or services.
Resolve customer complaints regarding worker performance or services rendered.
Take disciplinary action to address performance problems.
Train workers in proper operational procedures and functions and explain company policies.

PERSONALITY

KEY:

Strength

Caution

Warning

Your Assessment Results		CAREER CHARACTERISTICS Importance


? ? ? ? Begin Career Assessment	97%	Self-Control - Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
? ? ? ? Begin Career Assessment	96%	Cooperation - Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
? ? ? ? Begin Career Assessment	96%	Stress Tolerance - Job requires accepting criticism and dealing calmly and effectively with high-stress situations.
? ? ? ? Begin Career Assessment	96%	Concern for Others - Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
? ? ? ? Begin Career Assessment	96%	Integrity - Job requires being honest and ethical.
? ? ? ? Begin Career Assessment	95%	Leadership - Job requires a willingness to lead, take charge, and offer opinions and direction.
? ? ? ? Begin Career Assessment	95%	Initiative - Job requires a willingness to take on responsibilities and challenges.
? ? ? ? Begin Career Assessment	94%	Persistence - Job requires persistence in the face of obstacles.
? ? ? ? Begin Career Assessment	93%	Achievement/Effort - Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.
? ? ? ? Begin Career Assessment	93%	Attention to Detail - Job requires being careful about detail and thorough in completing work tasks.
? ? ? ? Begin Career Assessment	92%	Dependability - Job requires being reliable, responsible, and dependable, and fulfilling obligations.
? ? ? ? Begin Career Assessment	90%	Adaptability/Flexibility - Job requires being open to change (positive or negative) and to considerable variety in the workplace.
? ? ? ? Begin Career Assessment	87%	Social Orientation - Job requires preferring to work with others rather than alone, and being personally connected with others on the job.
? ? ? ? Begin Career Assessment	84%	Analytical Thinking - Job requires analyzing information and using logic to address work-related issues and problems.
? ? ? ? Begin Career Assessment	84%	Independence - Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.
? ? ? ? Begin Career Assessment	79%	Innovation - Job requires creativity and alternative thinking to develop new ideas for and answers to work-related problems.

Your Assessment Results		IMPORTANT STRENGTHS Importance


? ? ? ? Begin Career Assessment		96%	Enterprising - Work involves managing, negotiating, marketing, or selling, typically in a business setting, or leading or advising people in political and legal situations. Enterprising occupations are often associated with business initiatives, sales, marketing/advertising, finance, management/administration, professional advising, public speaking, politics, or law.
? ? ? ? Begin Career Assessment		66%	Conventional - Work involves following procedures and regulations to organize information or data, typically in a business setting. Conventional occupations are often associated with office work, accounting, mathematics/statistics, information technology, finance, or human resources.

Your Assessment Results		WORK VALUES Importance


? ? ? ? Begin Career Assessment	78%	Relationships - Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.
? ? ? ? Begin Career Assessment	72%	Support - Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.
? ? ? ? Begin Career Assessment	72%	Independence - Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.
? ? ? ? Begin Career Assessment	56%	Achievement - Occupations that satisfy this work value are results oriented and allow employees to use their strongest abilities, giving them a feeling of accomplishment. Corresponding needs are Ability Utilization and Achievement.
? ? ? ? Begin Career Assessment	53%	Working Conditions - Occupations that satisfy this work value offer job security and good working conditions. Corresponding needs are Activity, Compensation, Independence, Security, Variety and Working Conditions.

APTITUDES

KEY:

Strength

Caution

Warning

Your Assessment Results		ABILITIES \| SKILLS Importance


? ? ? ? Begin Career Assessment	75%	Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
? ? ? ? Begin Career Assessment	75%	Oral Expression - The ability to communicate information and ideas in speaking so others will understand.
? ? ? ? Begin Career Assessment	72%	Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem.
? ? ? ? Begin Career Assessment	69%	Written Comprehension - The ability to read and understand information and ideas presented in writing.
? ? ? ? Begin Career Assessment	69%	Speech Recognition - The ability to identify and understand the speech of another person.
? ? ? ? Begin Career Assessment	69%	Speech Clarity - The ability to speak clearly so others can understand you.
? ? ? ? Begin Career Assessment	63%	Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense.
? ? ? ? Begin Career Assessment	56%	Written Expression - The ability to communicate information and ideas in writing so others will understand.
? ? ? ? Begin Career Assessment	56%	Near Vision - The ability to see details at close range (within a few feet of the observer).
? ? ? ? Begin Career Assessment	55%	Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
? ? ? ? Begin Career Assessment	55%	Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
? ? ? ? Begin Career Assessment	55%	Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
? ? ? ? Begin Career Assessment	55%	Management of Personnel Resources - Motivating, developing, and directing people as they work, identifying the best people for the job.
? ? ? ? Begin Career Assessment	54%	Reading Comprehension - Understanding written sentences and paragraphs in work-related documents.
? ? ? ? Begin Career Assessment	54%	Speaking - Talking to others to convey information effectively.
? ? ? ? Begin Career Assessment	54%	Time Management - Managing one's own time and the time of others.
? ? ? ? Begin Career Assessment	53%	Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
? ? ? ? Begin Career Assessment	53%	Information Ordering - The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
? ? ? ? Begin Career Assessment	52%	Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
? ? ? ? Begin Career Assessment	52%	Coordination - Adjusting actions in relation to others' actions.

Your Assessment Results		TASKS \| ACTIVITIES Importance


? ? ? ? Begin Career Assessment	87%	Getting Information - Observing, receiving, and otherwise obtaining information from all relevant sources.
? ? ? ? Begin Career Assessment	82%	Communicating with Supervisors, Peers, or Subordinates - Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
? ? ? ? Begin Career Assessment	81%	Identifying Objects, Actions, and Events - Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
? ? ? ? Begin Career Assessment	79%	Working with Computers - Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
? ? ? ? Begin Career Assessment	77%	Documenting/Recording Information - Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
? ? ? ? Begin Career Assessment	77%	Making Decisions and Solving Problems - Analyzing information and evaluating results to choose the best solution and solve problems.
? ? ? ? Begin Career Assessment	76%	Evaluating Information to Determine Compliance with Standards - Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
? ? ? ? Begin Career Assessment	73%	Inspecting Equipment, Structures, or Materials - Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects.
? ? ? ? Begin Career Assessment	72%	Performing Administrative Activities - Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.
? ? ? ? Begin Career Assessment	71%	Monitoring Processes, Materials, or Surroundings - Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.
? ? ? ? Begin Career Assessment	68%	Training and Teaching Others - Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
? ? ? ? Begin Career Assessment	66%	Updating and Using Relevant Knowledge - Keeping up-to-date technically and applying new knowledge to your job.
? ? ? ? Begin Career Assessment	65%	Judging the Qualities of Objects, Services, or People - Assessing the value, importance, or quality of things or people.
? ? ? ? Begin Career Assessment	64%	Staffing Organizational Units - Recruiting, interviewing, selecting, hiring, and promoting employees in an organization.
? ? ? ? Begin Career Assessment	63%	Establishing and Maintaining Interpersonal Relationships - Developing constructive and cooperative working relationships with others, and maintaining them over time.
? ? ? ? Begin Career Assessment	63%	Coaching and Developing Others - Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
? ? ? ? Begin Career Assessment	63%	Communicating with People Outside the Organization - Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
? ? ? ? Begin Career Assessment	63%	Processing Information - Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
? ? ? ? Begin Career Assessment	62%	Performing for or Working Directly with the Public - Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
? ? ? ? Begin Career Assessment	62%	Scheduling Work and Activities - Scheduling events, programs, and activities, as well as the work of others.
? ? ? ? Begin Career Assessment	61%	Resolving Conflicts and Negotiating with Others - Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
? ? ? ? Begin Career Assessment	60%	Interpreting the Meaning of Information for Others - Translating or explaining what information means and how it can be used.
? ? ? ? Begin Career Assessment	59%	Guiding, Directing, and Motivating Subordinates - Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.
? ? ? ? Begin Career Assessment	59%	Coordinating the Work and Activities of Others - Getting members of a group to work together to accomplish tasks.
? ? ? ? Begin Career Assessment	58%	Organizing, Planning, and Prioritizing Work - Developing specific goals and plans to prioritize, organize, and accomplish your work.
? ? ? ? Begin Career Assessment	58%	Estimating the Quantifiable Characteristics of Products, Events, or Information - Estimating sizes, distances, and quantities; or determining time, costs, resources, or materials needed to perform a work activity.
? ? ? ? Begin Career Assessment	57%	Analyzing Data or Information - Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.
? ? ? ? Begin Career Assessment	57%	Assisting and Caring for Others - Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
? ? ? ? Begin Career Assessment	55%	Developing Objectives and Strategies - Establishing long-range objectives and specifying the strategies and actions to achieve them.
? ? ? ? Begin Career Assessment	53%	Developing and Building Teams - Encouraging and building mutual trust, respect, and cooperation among team members.
? ? ? ? Begin Career Assessment	52%	Thinking Creatively - Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions.

Your Assessment Results		CONTEXT \| ATTRIBUTES Importance


? ? ? ? Begin Career Assessment	100%	Contact With Others - How much does this job require the worker to be in contact with others (face-to-face, by telephone, or otherwise) in order to perform it?
? ? ? ? Begin Career Assessment	98%	Work Outcomes and Results of Other Workers - How responsible is the worker for work outcomes and results of other workers?
? ? ? ? Begin Career Assessment	96%	Telephone Conversations - How often do you have telephone conversations in this job?
? ? ? ? Begin Career Assessment	96%	Work With or Contribute to a Work Group or Team - How important is it to work with or contribute to a work group or team in this job?
? ? ? ? Begin Career Assessment	95%	Determine Tasks, Priorities and Goals - How much freedom does the worker have in determining the tasks, priorities, or goals of the job?
? ? ? ? Begin Career Assessment	93%	Importance of Being Exact or Accurate - How important is being very exact or highly accurate in performing this job?
? ? ? ? Begin Career Assessment	93%	Indoors, Environmentally Controlled - How often does this job require working indoors in an environmentally controlled environment (like a warehouse with air conditioning)?
? ? ? ? Begin Career Assessment	93%	Coordinate or Lead Others in Accomplishing Work Activities - How important is it to coordinate or lead others (not as a supervisor or team leader) in accomplishing work activities in this job?
? ? ? ? Begin Career Assessment	92%	Impact of Decisions on Co-workers or Company Results - What results do your decisions usually have on other people or the image or reputation or financial resources of your employer?
? ? ? ? Begin Career Assessment	89%	Freedom to Make Decisions - How much decision making freedom, without supervision, does the job offer?
? ? ? ? Begin Career Assessment	88%	Face-to-Face Discussions with Individuals and Within Teams - How frequently does your job require face-to-face discussions with individuals and within teams?
? ? ? ? Begin Career Assessment	88%	Health and Safety of Other Workers - How much responsibility is there for the health and safety of others in this job?
? ? ? ? Begin Career Assessment	88%	Frequency of Decision Making - How often is the worker required to make decisions that affect other people, the financial resources, and/or the image and reputation of the organization?
? ? ? ? Begin Career Assessment	86%	E-Mail - How frequently does your job require you to use E-mail?
? ? ? ? Begin Career Assessment	85%	Time Pressure - How often does this job require the worker to meet strict deadlines?
? ? ? ? Begin Career Assessment	82%	Exposed to Sounds, Noise Levels that are Distracting or Uncomfortable - How often does this job require working exposed to sounds and noise levels that are distracting or uncomfortable?
? ? ? ? Begin Career Assessment	75%	Deal With External Customers or the Public in General - How important is it to deal with external customers (as in retail sales) or the public in general (as in police work) in this job?
? ? ? ? Begin Career Assessment	74%	Physical Proximity - To what extent does this job require the worker to perform job tasks physically close to other people?
? ? ? ? Begin Career Assessment	69%	Dealing With Unpleasant, Angry, or Discourteous People - How frequently does the worker have to deal with unpleasant, angry, or discourteous individuals as part of the job requirements?
? ? ? ? Begin Career Assessment	67%	Consequence of Error - How serious would the result usually be if the worker made a mistake that was not easily correctable?
? ? ? ? Begin Career Assessment	66%	Conflict Situations - How frequently are there conflict situations the employee has to face in this job?
? ? ? ? Begin Career Assessment	65%	Written Letters and Memos - How frequently does your job require written letters and memos?
? ? ? ? Begin Career Assessment	64%	Importance of Repeating Same Tasks - How important are continuous, repetitive, physical activities (like key entry) or mental activities (like checking entries in a ledger) to performing this job?
? ? ? ? Begin Career Assessment	53%	Exposed to Disease or Infections - How often does this job require exposure to disease/infections?
? ? ? ? Begin Career Assessment	53%	Spend Time Sitting - How much does this job require sitting?
? ? ? ? Begin Career Assessment	51%	Spend Time Standing - How much does this job require standing?
? ? ? ? Begin Career Assessment	83%	Duration of Typical Work Week - Number of hours typically worked in one week.