First-Line Supervisors of Food Preparation & Serving Workers
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Job Outlook:
None
Education:
High school diploma or equivalent
Details
Education Details
70%
High School Diploma - or the equivalent (for example, GED)
27%
Less than a High School Diploma
2%
Post-Secondary Certificate - awarded for training completed after high school (for example, in agriculture or natural resources, computer services, personal or culinary services, engineering technologies, healthcare, construction trades, mechanic and repair technologies, or precision production)
1%
Some College Courses
Salary
High:
$59,650.00
Average:
$41,020.00
Hourly
Average:
$19.72
Summary of What they do:
Directly supervise and coordinate activities of workers engaged in preparing and serving food.
Responsibilities
Tasks On The Job
- Analyze operational problems, such as theft and wastage, and establish procedures to alleviate these problems.
- Assess nutritional needs of patients, plan special menus, supervise the assembly of regular and special diet trays, and oversee the delivery of food trolleys to hospital patients.
- Assign duties, responsibilities, and work stations to employees in accordance with work requirements.
- Compile and balance cash receipts at the end of the day or shift.
- Conduct meetings and collaborate with other personnel for menu planning, serving arrangements, and related details.
- Control inventories of food, equipment, smallware, and liquor, and report shortages to designated personnel.
- Develop departmental objectives, budgets, policies, procedures, and strategies.
- Develop equipment maintenance schedules and arrange for repairs.
- Estimate ingredients and supplies required to prepare a recipe.
- Evaluate new products for usefulness and suitability.
- Forecast staff, equipment, and supply requirements, based on a master menu.
- Greet and seat guests, and present menus and wine lists.
- Inspect supplies, equipment, and work areas to ensure efficient service and conformance to standards.
- Observe and evaluate workers and work procedures to ensure quality standards and service, and complete disciplinary write-ups.
- Perform food preparation and serving duties, such as carving meat, preparing flambe dishes, or serving wine and liquor.
- Perform personnel actions, such as hiring and firing staff, providing employee orientation and training, and conducting supervisory activities, such as creating work schedules or organizing employee time sheets.
- Perform various financial activities, such as cash handling, deposit preparation, and payroll.
- Present bills and accept payments.
- Purchase or requisition supplies and equipment needed to ensure quality and timely delivery of services.
- Recommend measures for improving work procedures and worker performance to increase service quality and enhance job safety.
- Record production, operational, and personnel data on specified forms.
- Resolve customer complaints regarding food service.
- Schedule parties and take reservations.
- Specify food portions and courses, production and time sequences, and workstation and equipment arrangements.
- Supervise and participate in kitchen and dining area cleaning activities.
- Train workers in food preparation, and in service, sanitation, and safety procedures.
Personality Strengths:
Determined by your work personality assessment.
Strength:
Determined by your Aptitude Aversion Assessment (A3).
Caution:
Potentially negative impact as a result of your A3.
Warning:
Likely negative impact as a result of your A3.
Potential Strength:
A characteristic you could perform competently, but may not come naturally.
PERSONALITY
KEY:
Personality Strengths
Strength
Caution
Warning
Potential Strength
| Your Assessment Results |
CAREER CHARACTERISTICS
Importance
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40% | Dependability  -  A tendency to be reliable, responsible, and consistent in meeting work-related obligations. | |
| Your Assessment Results |
IMPORTANT STRENGTHS
Importance
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89% | Enterprising  -  Work involves managing, negotiating, marketing, or selling, typically in a business setting, or leading or advising people in political and legal situations. Enterprising occupations are often associated with business initiatives, sales, marketing/advertising, finance, management/administration, professional advising, public speaking, politics, or law. | |
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62% | Conventional  -  Work involves following procedures and regulations to organize information or data, typically in a business setting. Conventional occupations are often associated with office work, accounting, mathematics/statistics, information technology, finance, or human resources. | |
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60% | Realistic  -  Work involves designing, building, or repairing of equipment, materials, or structures, engaging in physical activity, or working outdoors. Realistic occupations are often associated with engineering, mechanics and electronics, construction, woodworking, transportation, machine operation, agriculture, animal services, physical or manual labor, athletics, or protective services. | |
| Your Assessment Results |
WORK VALUES
Importance
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78% | Relationships  -  Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service. | |
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61% | Support  -  Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical. | |
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61% | Independence  -  Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy. | |
APTITUDES
KEY:
Personality Strengths
Strength
Caution
Warning
Potential Strength
| Your Assessment Results |
ABILITIES | SKILLS
Importance
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75% | Oral Comprehension  -  The ability to listen to and understand information and ideas presented through spoken words and sentences. | |
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75% | Oral Expression  -  The ability to communicate information and ideas in speaking so others will understand. | |
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72% | Problem Sensitivity  -  The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem. | |
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69% | Deductive Reasoning  -  The ability to apply general rules to specific problems to produce answers that make sense. | |
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66% | Speech Clarity  -  The ability to speak clearly so others can understand you. | |
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63% | Speech Recognition  -  The ability to identify and understand the speech of another person. | |
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57% | Speaking  -  Talking to others to convey information effectively. | |
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57% | Monitoring  -  Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action. | |
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57% | Coordination  -  Adjusting actions in relation to others' actions. | |
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55% | Management of Personnel Resources  -  Motivating, developing, and directing people as they work, identifying the best people for the job. | |
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54% | Critical Thinking  -  Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems. | |
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53% | Written Comprehension  -  The ability to read and understand information and ideas presented in writing. | |
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52% | Reading Comprehension  -  Understanding written sentences and paragraphs in work-related documents. | |
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52% | Social Perceptiveness  -  Being aware of others' reactions and understanding why they react as they do. | |
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52% | Service Orientation  -  Actively looking for ways to help people. | |
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52% | Time Management  -  Managing one's own time and the time of others. | |
| Your Assessment Results |
TASKS | ACTIVITIES
Importance
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85% | Getting Information  -  Observing, receiving, and otherwise obtaining information from all relevant sources. | |
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74% | Training and Teaching Others  -  Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others. | |
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73% | Guiding, Directing, and Motivating Subordinates  -  Providing guidance and direction to subordinates, including setting performance standards and monitoring performance. | |
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73% | Evaluating Information to Determine Compliance with Standards  -  Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards. | |
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73% | Establishing and Maintaining Interpersonal Relationships  -  Developing constructive and cooperative working relationships with others, and maintaining them over time. | |
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72% | Performing for or Working Directly with the Public  -  Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests. | |
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71% | Resolving Conflicts and Negotiating with Others  -  Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. | |
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71% | Organizing, Planning, and Prioritizing Work  -  Developing specific goals and plans to prioritize, organize, and accomplish your work. | |
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70% | Coaching and Developing Others  -  Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. | |
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70% | Identifying Objects, Actions, and Events  -  Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events. | |
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70% | Communicating with Supervisors, Peers, or Subordinates  -  Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. | |
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69% | Performing Administrative Activities  -  Performing day-to-day administrative tasks such as maintaining information files and processing paperwork. | |
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69% | Coordinating the Work and Activities of Others  -  Getting members of a group to work together to accomplish tasks. | |
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69% | Scheduling Work and Activities  -  Scheduling events, programs, and activities, as well as the work of others. | |
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68% | Judging the Qualities of Objects, Services, or People  -  Assessing the value, importance, or quality of things or people. | |
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68% | Developing and Building Teams  -  Encouraging and building mutual trust, respect, and cooperation among team members. | |
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67% | Making Decisions and Solving Problems  -  Analyzing information and evaluating results to choose the best solution and solve problems. | |
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66% | Monitoring Processes, Materials, or Surroundings  -  Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems. | |
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66% | Performing General Physical Activities  -  Performing general physical activities includes doing activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling materials. | |
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66% | Inspecting Equipment, Structures, or Materials  -  Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects. | |
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65% | Communicating with People Outside the Organization  -  Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail. | |
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62% | Working with Computers  -  Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information. | |
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61% | Staffing Organizational Units  -  Recruiting, interviewing, selecting, hiring, and promoting employees in an organization. | |
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60% | Interpreting the Meaning of Information for Others  -  Translating or explaining what information means and how it can be used. | |
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59% | Monitoring and Controlling Resources  -  Monitoring and controlling resources and overseeing the spending of money. | |
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59% | Updating and Using Relevant Knowledge  -  Keeping up-to-date technically and applying new knowledge to your job. | |
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57% | Documenting/Recording Information  -  Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form. | |
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57% | Analyzing Data or Information  -  Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts. | |
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56% | Assisting and Caring for Others  -  Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients. | |
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55% | Estimating the Quantifiable Characteristics of Products, Events, or Information  -  Estimating sizes, distances, and quantities; or determining time, costs, resources, or materials needed to perform a work activity. | |
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55% | Handling and Moving Objects  -  Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things. | |
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55% | Thinking Creatively  -  Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions. | |
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54% | Repairing and Maintaining Electronic Equipment  -  Servicing, repairing, calibrating, regulating, fine-tuning, or testing machines, devices, and equipment that operate primarily on the basis of electrical or electronic (not mechanical) principles. | |
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53% | Providing Consultation and Advice to Others  -  Providing guidance and expert advice to management or other groups on technical, systems-, or process-related topics. | |
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52% | Selling or Influencing Others  -  Convincing others to buy merchandise/goods or to otherwise change their minds or actions. | |
| Your Assessment Results |
CONTEXT | ATTRIBUTES
Importance
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93% | Telephone Conversations  -  How often do you have telephone conversations in this job? | |
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92% | Indoors, Environmentally Controlled  -  How often does this job require working indoors in an environmentally controlled environment (like a warehouse with air conditioning)? | |
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90% | Contact With Others  -  How much does this job require the worker to be in contact with others (face-to-face, by telephone, or otherwise) in order to perform it? | |
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86% | Work With or Contribute to a Work Group or Team  -  How important is it to work with or contribute to a work group or team in this job? | |
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84% | Physical Proximity  -  To what extent does this job require the worker to perform job tasks physically close to other people? | |
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78% | Importance of Being Exact or Accurate  -  How important is being very exact or highly accurate in performing this job? | |
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78% | Deal With External Customers or the Public in General  -  How important is it to deal with external customers (as in retail sales) or the public in general (as in police work) in this job? | |
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73% | Coordinate or Lead Others in Accomplishing Work Activities  -  How important is it to coordinate or lead others (not as a supervisor or team leader) in accomplishing work activities in this job? | |
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71% | Face-to-Face Discussions with Individuals and Within Teams  -  How frequently does your job require face-to-face discussions with individuals and within teams? | |
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71% | Health and Safety of Other Workers  -  How much responsibility is there for the health and safety of others in this job? | |
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69% | Spend Time Standing  -  How much does this job require standing? | |
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69% | Freedom to Make Decisions  -  How much decision making freedom, without supervision, does the job offer? | |
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68% | Spend Time Making Repetitive Motions  -  How much does this job require making repetitive motions? | |
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68% | Work Outcomes and Results of Other Workers  -  How responsible is the worker for work outcomes and results of other workers? | |
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67% | Determine Tasks, Priorities and Goals  -  How much freedom does the worker have in determining the tasks, priorities, or goals of the job? | |
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65% | Public Speaking  -  How frequently does your job require public speaking (one speaker with an audience)? | |
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65% | Importance of Repeating Same Tasks  -  How important are continuous, repetitive, physical activities (like key entry) or mental activities (like checking entries in a ledger) to performing this job? | |
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62% | Spend Time Walking or Running  -  How much does this job require walking or running? | |
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62% | Dealing With Unpleasant, Angry, or Discourteous People  -  How frequently does the worker have to deal with unpleasant, angry, or discourteous individuals as part of the job requirements? | |
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61% | Time Pressure  -  How often does this job require the worker to meet strict deadlines? | |
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57% | Frequency of Decision Making  -  How often is the worker required to make decisions that affect other people, the financial resources, and/or the image and reputation of the organization? | |
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54% | Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls  -  How much does this job require using your hands to handle, control, or feel objects, tools or controls? | |
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54% | Conflict Situations  -  How frequently are there conflict situations the employee has to face in this job? | |
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52% | E-Mail  -  How frequently does your job require you to use E-mail? | |