Concierges
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- Work Personality Strengths
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Job Outlook:
None
Education:
High school diploma or equivalent
Details
Education Details
45%
High School Diploma - or the equivalent (for example, GED)
27%
Some College Courses
9%
Post-Secondary Certificate - awarded for training completed after high school (for example, in agriculture or natural resources, computer services, personal or culinary services, engineering technologies, healthcare, construction trades, mechanic and repair technologies, or precision production)
9%
Bachelor's Degree
5%
Less than a High School Diploma
5%
Associate's Degree (or other 2-year degree)
Salary
High:
$56,550.00
Average:
$42,510.00
Hourly
Average:
$20.44
Summary of What they do:
Assist patrons at hotel, apartment, or office building with personal services. May take messages; arrange or give advice on transportation, business services, or entertainment; or monitor guest requests for housekeeping and maintenance.
Responsibilities
Tasks On The Job
- Arrange childcare services for guests.
- Arrange for interpreters or translators when patrons require such services.
- Arrange for the replacement of items lost by travelers.
- Assist guests with special needs by providing equipment such as wheelchairs.
- Book airline or train tickets, reserve rental cars, or arrange shuttle service for guests.
- Carry out unusual requests, such as searching for hard-to-find items or arranging for exotic services, such as hot-air balloon rides.
- Clean and tidy hotel lounge.
- Make reservations for patrons, such as for dinner, spa treatments, or golf tee times, and obtain tickets to special events.
- Make travel arrangements for sightseeing or other tours.
- Order flowers for guests.
- Perform office duties on a temporary basis when needed.
- Pick up and deliver items or run errands for guests.
- Plan special events, parties, or meetings, which may include booking musicians or celebrities.
- Provide business services for guests, such as sending or receiving faxes or shipping packages.
- Provide directions to guests.
- Provide food and beverage services to guests.
- Provide information about local features, such as shopping, dining, nightlife, or recreational destinations.
- Receive, store, or deliver luggage or mail.
Personality Strengths:
Determined by your work personality assessment.
Strength:
Determined by your Aptitude Aversion Assessment (A3).
Caution:
Potentially negative impact as a result of your A3.
Warning:
Likely negative impact as a result of your A3.
Potential Strength:
A characteristic you could perform competently, but may not come naturally.
PERSONALITY
KEY:
Personality Strengths
Strength
Caution
Warning
Potential Strength
| Your Assessment Results |
CAREER CHARACTERISTICS
Importance
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97% | Attention to Detail - Job requires being careful about detail and thorough in completing work tasks. | |
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96% | Integrity - Job requires being honest and ethical. | |
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93% | Cooperation - Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude. | |
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93% | Dependability - Job requires being reliable, responsible, and dependable, and fulfilling obligations. | |
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91% | Initiative - Job requires a willingness to take on responsibilities and challenges. | |
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91% | Self-Control - Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations. | |
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91% | Adaptability/Flexibility - Job requires being open to change (positive or negative) and to considerable variety in the workplace. | |
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89% | Concern for Others - Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job. | |
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88% | Stress Tolerance - Job requires accepting criticism and dealing calmly and effectively with high-stress situations. | |
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85% | Persistence - Job requires persistence in the face of obstacles. | |
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82% | Social Orientation - Job requires preferring to work with others rather than alone, and being personally connected with others on the job. | |
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81% | Independence - Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done. | |
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79% | Analytical Thinking - Job requires analyzing information and using logic to address work-related issues and problems. | |
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79% | Achievement/Effort - Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks. | |
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79% | Innovation - Job requires creativity and alternative thinking to develop new ideas for and answers to work-related problems. | |
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76% | Leadership - Job requires a willingness to lead, take charge, and offer opinions and direction. | |
| Your Assessment Results |
IMPORTANT STRENGTHS
Importance
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72% | Social - Work involves helping, teaching, advising, assisting, or providing service to others. Social occupations are often associated with social, health care, personal service, teaching/education, or religious activities. | |
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61% | Enterprising - Work involves managing, negotiating, marketing, or selling, typically in a business setting, or leading or advising people in political and legal situations. Enterprising occupations are often associated with business initiatives, sales, marketing/advertising, finance, management/administration, professional advising, public speaking, politics, or law. | |
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53% | Conventional - Work involves following procedures and regulations to organize information or data, typically in a business setting. Conventional occupations are often associated with office work, accounting, mathematics/statistics, information technology, finance, or human resources. | |
| Your Assessment Results |
WORK VALUES
Importance
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83% | Relationships - Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service. | |
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56% | Independence - Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy. | |
APTITUDES
KEY:
Personality Strengths
Strength
Caution
Warning
Potential Strength
| Your Assessment Results |
ABILITIES | SKILLS
Importance
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78% | Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences. | |
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78% | Oral Expression - The ability to communicate information and ideas in speaking so others will understand. | |
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72% | Speech Recognition - The ability to identify and understand the speech of another person. | |
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72% | Speech Clarity - The ability to speak clearly so others can understand you. | |
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63% | Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem. | |
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63% | Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense. | |
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57% | Service Orientation - Actively looking for ways to help people. | |
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55% | Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. | |
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53% | Information Ordering - The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations). | |
| Your Assessment Results |
TASKS | ACTIVITIES
Importance
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90% | Getting Information - Observing, receiving, and otherwise obtaining information from all relevant sources. | |
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84% | Establishing and Maintaining Interpersonal Relationships - Developing constructive and cooperative working relationships with others, and maintaining them over time. | |
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80% | Performing for or Working Directly with the Public - Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests. | |
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80% | Communicating with People Outside the Organization - Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail. | |
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78% | Making Decisions and Solving Problems - Analyzing information and evaluating results to choose the best solution and solve problems. | |
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74% | Communicating with Supervisors, Peers, or Subordinates - Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. | |
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74% | Updating and Using Relevant Knowledge - Keeping up-to-date technically and applying new knowledge to your job. | |
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73% | Thinking Creatively - Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions. | |
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72% | Assisting and Caring for Others - Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients. | |
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71% | Organizing, Planning, and Prioritizing Work - Developing specific goals and plans to prioritize, organize, and accomplish your work. | |
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69% | Documenting/Recording Information - Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form. | |
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68% | Identifying Objects, Actions, and Events - Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events. | |
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68% | Working with Computers - Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information. | |
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66% | Judging the Qualities of Objects, Services, or People - Assessing the value, importance, or quality of things or people. | |
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61% | Providing Consultation and Advice to Others - Providing guidance and expert advice to management or other groups on technical, systems-, or process-related topics. | |
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61% | Scheduling Work and Activities - Scheduling events, programs, and activities, as well as the work of others. | |
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61% | Coordinating the Work and Activities of Others - Getting members of a group to work together to accomplish tasks. | |
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60% | Guiding, Directing, and Motivating Subordinates - Providing guidance and direction to subordinates, including setting performance standards and monitoring performance. | |
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60% | Training and Teaching Others - Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others. | |
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58% | Coaching and Developing Others - Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. | |
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57% | Evaluating Information to Determine Compliance with Standards - Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards. | |
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57% | Processing Information - Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data. | |
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57% | Resolving Conflicts and Negotiating with Others - Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. | |
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56% | Developing and Building Teams - Encouraging and building mutual trust, respect, and cooperation among team members. | |
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54% | Performing Administrative Activities - Performing day-to-day administrative tasks such as maintaining information files and processing paperwork. | |
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52% | Monitoring Processes, Materials, or Surroundings - Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems. | |
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51% | Selling or Influencing Others - Convincing others to buy merchandise/goods or to otherwise change their minds or actions. | |
| Your Assessment Results |
CONTEXT | ATTRIBUTES
Importance
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100% | E-Mail - How frequently does your job require you to use E-mail? | |
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98% | Telephone Conversations - How often do you have telephone conversations in this job? | |
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96% | Face-to-Face Discussions with Individuals and Within Teams - How frequently does your job require face-to-face discussions with individuals and within teams? | |
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93% | Contact With Others - How much does this job require the worker to be in contact with others (face-to-face, by telephone, or otherwise) in order to perform it? | |
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91% | Indoors, Environmentally Controlled - How often does this job require working indoors in an environmentally controlled environment (like a warehouse with air conditioning)? | |
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88% | Determine Tasks, Priorities and Goals - How much freedom does the worker have in determining the tasks, priorities, or goals of the job? | |
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85% | Freedom to Make Decisions - How much decision making freedom, without supervision, does the job offer? | |
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82% | Deal With External Customers or the Public in General - How important is it to deal with external customers (as in retail sales) or the public in general (as in police work) in this job? | |
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75% | Work With or Contribute to a Work Group or Team - How important is it to work with or contribute to a work group or team in this job? | |
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72% | Time Pressure - How often does this job require the worker to meet strict deadlines? | |
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70% | Written Letters and Memos - How frequently does your job require written letters and memos? | |
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69% | Importance of Being Exact or Accurate - How important is being very exact or highly accurate in performing this job? | |
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66% | Physical Proximity - To what extent does this job require the worker to perform job tasks physically close to other people? | |
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63% | Coordinate or Lead Others in Accomplishing Work Activities - How important is it to coordinate or lead others (not as a supervisor or team leader) in accomplishing work activities in this job? | |
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59% | Spend Time Standing - How much does this job require standing? | |
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57% | Impact of Decisions on Co-workers or Company Results - What results do your decisions usually have on other people or the image or reputation or financial resources of your employer? | |
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57% | Dealing With Unpleasant, Angry, or Discourteous People - How frequently does the worker have to deal with unpleasant, angry, or discourteous individuals as part of the job requirements? | |
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56% | Frequency of Decision Making - How often is the worker required to make decisions that affect other people, the financial resources, and/or the image and reputation of the organization? | |
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55% | Work Outcomes and Results of Other Workers - How responsible is the worker for work outcomes and results of other workers? | |
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54% | Conflict Situations - How frequently are there conflict situations the employee has to face in this job? | |
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51% | Health and Safety of Other Workers - How much responsibility is there for the health and safety of others in this job? | |